USD and EUR prices
The prices shown in USD and EUR under the products are a guide price only as the actual prices will fluctuate with the exchange rate.
To find products
From the homepage: there some popular categories/pictures for you to click on to take you to that category.
You can enter relevant words into the search box on the top right and press search.
Choose from some of the main categories on the left hand side or you can press Categories above them and this will take you to the main Category page. Then click on the category you want.
Each category is broken down into subcategories, just select the one you would like to look at, this takes you to a list of products with a small picture and a short descriptions.
If you would like to see a larger picture and a more detailed description, just click the picture or press
Details - You will then be shown much more details about the product.
To add items to your cart.
To select an item for purchase, press "Add to Cart" button, (this adds 1 of the item to your cart, you can change the number in the box if you would like to add more) a screen
will come up to show you the contents are being added to your cart and then you will be shown your cart.
You can then select your country if not already showing in the box and
press "Update totals".
The VAT will be added or deducted as applicable to your country and the postage
charges will be estimated for you as a guide. (correct shipping choices will be shown later after you have given your full
address details).
You can then choose to "Continue Shopping" if you wish to browse more products, again if you wish to purchase just press "Add to Cart" on your selected item/s and these will also be added to your cart in the same way.
To change the items in your cart.
You can delete items from your cart if you are not happy or have changed your mind. Under the column titled 'Select', click the small box next to the item/s you want to delete and then press 'Delete'. Your shopping cart will refresh showing you your new contents.
If it is empty it will say so, just press "Continue Shopping" to browse
more items.
If you still have other items left in your cart these will be shown.
You can change the quantity of items in your cart, for example if you have 1 greeting card in your cart and you want 2 of them, then under the quantity column next to your item change the 1 to a 2 and then press "Update Totals" and the cart will refresh showing 2 greeting cards and
the prices accordingly.
When you are happy with your item/s in your cart then press "Checkout" if you want to pay by Credit / Debit Card or "Checkout with Paypal" if you want an express checkout using your exisitng Paypal account and you will be taken driectly to Paypal.
To Checkout.
Check you cart details are correct and then press "Checkout" if you wish to pay securely by Credit / Debit card or "Checkout with Paypal" if you want an express checkout using your exisitng Paypal account and you will be taken driectly to Paypal.
You are then taken to a new page (and may be presented with a new secure/non secure features window - just press no) where you can enter your name and address details (the little stars indicate required information that needs to be filled in).
For UK residents please select your county using the drop down menu box 'Select County' - press the small arrow next to it and then all counties should be shown.
For Non UK residents - just ignore the 'Select County' box and enter your State as required.
There is an optional question asking "How did you hear about us?" - we would be grateful if you can fill this in if you have time - to help us to know if you used google or were told by a friend or magazine article etc.
When completed press the "Checkout" button again.
Again you may be presented with a new secure / non secure features window - just press no to be more secure.
If there is more than one shipping option for your country then this will be shown on the next page (choose whichever you prefer and then press the "Checkout button" again).
You will be then taken to a secure RBS Worldpay payment page. You can choose your method of payment and follow the onscreen instructions to securely process your payment.
For postage options see below
When completed, just press the "Return to merchant" button and you will be taken back to our shop and shown your order details. A copy of this will be sent via email but you can press "Printable version" button if you then wish to print a copy for yourself.
We will then contact you via email as your order progresses to let you know when your item/s have been shipped to you.
Postage
UK Postage:
We offer 3 Royal Mail Services and a Courier service.
Royal Mail 1st Class Recorded Signed for requires a signature on delivery and is usually next working day but not
guaranteed. This gives us proof of posting and delivery and allows the use of Track and Trace on Royal Mail website.We recommended this for most items.
Royal Mail 1st Class Special Delivery - Next working day before 1pm. Provides insurance and will require a signature on delivery. Excellent for urgent items.
Royal Mail First Class standard is usually 1-2
working days, requires no signature but sometimes items do not reach their destination. There is no Track
and Trace facility and so we can take no responsibility for losses via Royal Mail using this service. We
recommended this for light/small items only, but at your own risk
Next Day Courier service requires a signature on
delivery and is guaranteed next working day delivery before 4pm. We have been using this courier for many years and
find they offer a good service.
Recommended for large or heavy items or if you need it urgently.
International Postage.
We offer 2 International Postage/Shipping service
'Royal Mail International Signed for Air Mail'. It requires a signature on delivery and allows the use of Track and Trace on the Royal Mail site, Delivery times are 3 to 5 days. For items under 2kg only.
For items over 2kg we offer an International courier service. Delivery times are 3 to 5 days and will require a signature on delivery.
About VAT.
We only charge VAT to relevant countries, all GBP £ prices shown include VAT. The guide prices for other currencies do not.
When you add items to your cart and press continue shopping, the small 'mini shopping cart' in the
left hand column will show a running total, including an estimated postage/shipping cost, with VAT added.
When you 'Checkout' and select your country, the
VAT will be
deducted as applicable and the postage charges will be added for
you.
If you have any other questions or need help, do not hesitate to contact us
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